General Manager – IBM East Africa | Forbes Technology Council Member
Caroline is IBM’s first-ever female General Manager for the East Africa region across eight countries. She is
responsible for driving marketing, global delivery operations, sales, revenue, and profit by bringing clients
innovative solutions and services from IBM’s Consulting Services, Software, Systems, and Research divisions.
Before this appointment, Caroline led the expansion of the IBM TradeLens Blockchain business,
spearheading the digitization of Trade across Middle East and Africa.
Before this role, she was the IBM’s Consulting Services leader for East Africa, accountable for the day-to-day
operations, strategy execution, and overall P & L of IBM’s consulting practice across eight countries in East
Africa. In this role, Caroline brought together geographies, service lines, consulting talent, industries, and
market functions to provide exceptional service to IBM clients within East Africa.
At IBM Caroline’s client experience has focused on disruptive technologies; Mobile, Cloud, AI, Blockchain,
Cognitive, Automation, Analytics, Internet of things, and the implementation of large-scale enterprise
transformational programs.
Prior to joining IBM, Caroline was based in Manhattan, New York, working for Accenture. At Accenture, she
held several leadership roles, including a Global leadership role within Accenture’s Financial Services Sector.
In addition, she was instrumental in shaping the five-year strategy for Accenture’s Insurance vertical to
become a 2.5 billion (USD) Industry.
Before Accenture, Caroline worked for Progressive Insurance in Cleveland, Ohio. At Progressive Insurance,
she was instrumental in shaping the implementation of several ground-breaking products within the Agency
and Direct channels. While at Progressive Insurance, Caroline also co-founded the local chapter of StandUp
for Kids, an NGO that caters to homeless youth.
Caroline is passionate about transforming the world through technology. She believes that in this new era of
Cloud, Quantum Computing, Data, and AI, nearly every enterprise is, or is in the process of becoming, a
technology company. In her role at IBM, she is excited to help organizations harness technology to re-invent,
develop new business models and digitally transform their operations to achieve growth.
Caroline has been recognized as one of the Top 25 Most Powerful Women in Kenya, impacting the c-suite,
Top 25 Women in Digital, Top 30 Women in Technology, and one of the few women blazing the trail in the CSuite.
Caroline is currently serving as a board member of the American Chamber of Commerce and she is a
member of the prestigious Forbes Technology Council, an invite only organization for top CEO’s, CIO’s and
executives.
Caroline obtained her master’s degree in Management and Economics from Columbia University in New
York City and a bachelor’s degree in Computer Science from Bowling Green State University in Ohio. She is
also an alumna of The Kenya High School class of 1994.
Outside of work, you can find Caroline enjoying reading, travelling, spinning, horse riding, and being tugged
through swimming and soccer lessons by her eight-year-old Son.